Message support
Fastest — the same thread you onboarded on. Setup, questions and bug reports all live in one conversation, answered within a few working hours.
Support
Help that answers, fast.
Browse the guides, read the FAQs below, or reach a human. We publish our response times so you can hold us to them.
Send us a message
founder@salowa.com — replies within one working day. Best for anything with attachments.
Free call
Book a Google Meet slot and talk it through with someone who knows the product end to end.
Book a free callIn-app help
In the app: help is tracked to your account, so you never re-explain your setup.
01 — Our promise
Response times, in writing.
We'd rather publish a number and be held to it than say 'we care about your success' and hope you don't check.
| Channel | We respond |
|---|---|
| WhatsApp & in-app help | Within a few working hours |
| Within 1 working day | |
| Formal grievances | Acknowledged and resolved per the Grievance Redressal policy |
Escalation path: start with WhatsApp, in-app help or email. If normal support doesn't fix something serious, the formal grievance route takes over — a named officer, with the timelines published on that page.
02 — Learn Salowa
03 — FAQ
Find your answer by topic.
Five short banks, plain answers, no bot loops. Can't find it? WhatsApp us — that counts as feedback too.
Getting started
Setup, migration and your first week.
How long does the first setup actually take?
Your salon arrives half-built — business type, name, services and timings come from a few taps, and you edit from there. Staff, photos and stock you add later at your pace.
I'm stuck during WhatsApp setup. What do I do?
Just reply in the same WhatsApp thread — setup and support are the same conversation. Or book a free call and we'll finish it together.
Do I need a laptop?
No. The whole daily workflow runs on an Android phone or iPhone. Bigger screens work too, but they're optional.
Can you migrate my data from Excel or another app?
Assisted import is part of onboarding on 6-month and longer plans; on shorter plans we'll guide you through self-import. Ask on WhatsApp with a sample of your file.
My staff isn't comfortable with apps.
If they can use WhatsApp, they can use Salowa. Each role sees only its own simple screens — a stylist sees their appointments, not your accounts.
Billing & plans
Invoices, GST, renewals and refunds.
A payment or invoice looks wrong. Who do I ask?
Message support with the bill number. Billing questions get a human answer, not a bot loop.
Is GST included in the listed price?
The price on the Pricing page is shown with its GST treatment, and your invoice carries the full GST break-up. Nothing hidden.
What happens when my plan ends?
You choose to renew or not — nothing auto-charges, because there is no auto-charge to switch off. When a term is ending, a person here sends you a payment link, and paying it is your decision.
Can I get a refund?
The trial never charges you. For paid plans, the Refunds & Cancellation page states the exact cases and process — no fine-print games.
Connecting, templates, campaigns and credits.
How do I activate WhatsApp messaging for my salon?
Follow the Send a WhatsApp campaign guide — activation, templates and wallet rates are shown in-app before anything is charged.
Does WhatsApp marketing cost extra?
The features are included in every plan. Sending messages uses a prepaid message wallet billed in plain credits at a published rate — you see the exact cost of a campaign before you confirm it.
What if my message wallet runs out mid-campaign?
The campaign pauses — it never fails. Top up and it resumes from where it stopped.
Do messages go from Salowa's number?
No. Every salon sends from its own number, under its own name — never a shared platform number.
Data & privacy
Your data, exports and masked numbers.
How do I export my data?
From Settings in the app, anytime, on any plan — including the trial. Your client list, bills and records leave with you.
Who can see client phone numbers?
Only people you allow. Numbers are masked by default and every reveal is recorded, so you can check later who saw what.
Will I lose my client data if I leave?
Never. Your client list belongs to your salon, not to us. Export it anytime — if you leave, it leaves with you.
A client asked us to delete their data. What do I do?
Use the erasure-request workflow in the app — it tracks the request end to end. For how we handle data overall, see the Privacy Policy.
Account
Logins, staff access and reporting problems.
I forgot my login. What now?
Reset from the app's login screen with your registered mobile number. Locked out entirely? WhatsApp us from that number.
How do I add or remove staff?
Settings → Team. Quick Add creates a working profile in seconds; verified onboarding adds documents and payroll details.
How do I report a bug?
WhatsApp or in-app help with a screenshot. Confirmed bugs are tracked and you're told when the fix ships.
Something serious went wrong and support hasn't fixed it. What's the escalation?
Use the Grievance Redressal page — a named officer, with the acknowledgement and resolution timelines published there.
Still deciding? Try it tonight.
14 days free. No card. Your salon arrives half-built and you edit it — with this whole support system behind you from day one.